As Microsoft has started phasing out Internet Explorer in favor of its edge product. You may have customer that call in and do not know how to stop Edge from starting even though they have clicked on the Internet Explorer icon. 

This document will provide instructions on making Internet Explorer always launch when its icon is double clicked. 


  • Launch Edge or double click you IE icon and edge will start. 
  • Click on the three dots in the upper right hand corner of the edge browser.
  • Click on settings.

  • Click on "Default Browser" and change the setting for "Let Internet Explorer open in Microsoft Edge" to "Never"

Close and re-launch the IE browser. It should not re-direct to Edge. 

This shoudl work for the time being until Microsoft fully retires internet explorer in mid 2022.