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  • How do I email technical support?
  • There was a power surge/lightning strike that cause damage to the Hikvision devices. What should I do?
  • My Hikvision devices are behind on firmware. What is Hikvision's stance on firmware upgrades?
  • Do you have an example showing the format for getting a RTSP stream from a camera?
  • Do you have an example showing the format for getting a HTTP sub-stream from a camera?
  • Do you have an example showing the format for getting a RTSP stream from a NVR/DVR?
  • I was told my device is out of region. Who do I contact?
  • I forgot my Hik Connect password. How do i reset it?
  • I found firmware newer than the firmware on your website, can I use it?
  • How do I add an Encoder to my NVR?
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