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Remote Access

  • Clipped footage or captured an image using playback in the Hik-Connect app, but can't find it?
  • Cannot unbind, Error Code: 102060
  • How do I unbind my NVR/DVR from an account I do not have access to?
  • How do you reset the Hik-connect account password?
  • What is a Verification Code/Encryption Key
  • Where can I find the Verification Code/Encryption Key
  • Why can't I hear my audio on my phone using HikConnect but i can hear it on my recorder?
  • Will shared users on the Hik-Connect app have access to the new cameras added to the recorder?
  • Can I change the camera live view order in the Hik-Connect app?
  • I can't see the live view of the cameras in the web browser. I keep getting a message "The stream is encrypted". How do i fix this?
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