Below is a password reset method using the Hik-connect website.

1. Log in to the Hik-connect website - and select Forgot Password

2. Input the Hik-connect account information (It will be the email address or phone number that was used to register the Hik-connect account).  Input the CAPTCHA code that is listed to the right of the field (note: select the Refresh button until you can read the CAPTCHA code).

3. Next, you will get a pop-up window to input a security code to verify that you have authorized the reset request.  The security code will go to the email address or phone number of the registered Hik-connect account

4. Enter new Hik-connect password and confirm and submit.