Issue: User is viewing Hikvision device on IE11 and wants to export clips or playback files. IE11 acknowledges that files have been saved, but file is non-existent.

Resolution: Run IE11 as Administrator. 

When logged into the Hikvision device, go to Configuration > Local > Record File Settings | Picture and Clip Settings >>> change file path as needed. 

If there are still issues with IE11 not exporting files, recommend other fixes like adding the device URL in Tools > Compatibility View Settings or considering temporarily disabling Software AV/Firewall that may be blocking the USSCWebVideo plugin.