I am trying to add my new DS-HD1 to my Hik-Connect account, but whenever I try to connect to it, it says failed to connect.


Sometimes when adding the DS-HD1 to Hik-Connect for the first time, you may encounter multiple issues such as Network Unstable or Failed to Connect to Network: softap_XXXXX. This is typically an issue with interference and can be solved by setting the phone to Airplane Mode, re-enabling its Wifi connection, and trying to add the DS-HD1 again.