What is Hik-Connect?
Hik-Connect is both an application and cloud service that connects security products like cameras or NVR to your smartphone, tablet, or computer. Both this service and application is what makes it possible to view your cameras remotely on your devices.
How do I setup Hik-Connect on my mobile device?
First, you need to register for a hik-connect account. You can either go to our website and register, or you can download the hik-connect application and register. Hik-Connect can be downloaded from the Apple App Store for iOS and iPadOS, and from our website if you have Android mobile or tablet. After you have completed the registration you need to sign in to the app using your username and password you created. The last step is to add your device to hik-connect, depending on what type of device you have will determine the steps you need to take to add the device. Use the documents attached to this email and follow the steps to add your device to hik-connect.
How do I setup Hik-Connect on my computer?
If you would like to view your devices such as your cameras or NVR from your computer we have a software program called iVMS-4200 that supports both Windows and Mac. You will need to download and install this software onto your computer. Once you have installed the software you will then need to register for a hik-connect account. You can go to our website and register if you do not already have an account. The last step is to add your device to Hik-Connect, depending on what type of device you have will determine the steps you need to take to add the device. Use the documents below and follow the steps to add your device to hik-connect.
Other ways to connect:
For advanced users, there is support for Hik-Connect DDNS which is an additional feature of our cloud service that requires port forwarding. Sometimes this service is required to unlock additional features of your product. Depending on your device type and to unlock some product features you may need to configure Hik-Connect DDNS. Generally, our support is limited to the setup and configuration of our Hik-Connect application and cloud service but if you need to also enable Hik-Connect DDNS you will need to first work with your ISP or IT department for assistance with port forwarding.
Other advanced remote configuration options such as direct WAN IP for web browser access or 3rd party DDNS services like No-IP and DynDNS are supported in most of our products. These are considered advanced configurations, you may need to contact a 3rd party support provider for setup.