My device says Offline in Platform Access and will not connect on my mobile device. How can I remedy this?

If Platform Access is offline, your next steps will be:

1. Verify that it is physically plugged into your network

2. Verify Hik-Connect is enabled in the recorder by going to System Configuration -> Network -> Advanced -> Platform Access and enabling it here

3. If the above steps fail to bring it online, go into System Configuration -> Network and make a note of your IPv4 Address. Then enable DHCP and save; or, if it's already enabled, disable it, save, then re-enable it and save. Once you do that, make a note of if your IPv4 Address is now different. If it's not different, let us know. 

4. If it is different, uncheck DHCP, then change your Preferred DNS to and Alternate DNS to