Issue phenomenon:
In the PC / laptop system Win11 (version 22H2 and above) + Chrome V139 or Win11 Pro + Edge V139 , the video windows in web page is displayed in white (as shown below), and all video-related functions (including live view, playback, etc.) cannot be used normally.
Cause of the issue:
Starting from Chrome version 139 released on August 5, 2025 , the window mechanism was changed, causing our web local service plugin's video-related functions to not work properly, thereby affecting our video-dependent functions in web page including live view, playback, event tasks, etc.
Impact range:
Affected product line: Front-end (IPC, PTZ), Back-end (NVR, DVR), Access control, Video intercom, Speed gate& Turnstile, ITS and other product lines Web will all be affected.
Affected system and browser versions: Win11 (version 22H2 and above) + Chrome V139 or Win11 Pro + Edge V139, Other system versions and browser brands (Firefox, Safari, etc.) have not found this issue at present.
Solution:
Adjustment of the mechanism for Web plugin adaptation to Chrome browser, please guide customers to visit the official website to download and install the latest fixed version of the plugin
https://www.hikvision.com/en/support/tools/hitools/cl31f95c645ddb0235/