Submit a ticket
Enter your search term here...
Pin Code Setup for Hikvision Keypad Readers (Including DS-K170HPK)
Time & Attendance
Setting up Time and Attendance in iVMS-4200
Troubleshooting: Intercom Audio is One-Way Only
DS-HD1 | Micro SD Cards
DS-HD1 Chime Compatibility List (Digital & Mechanical Chime)
New intercom 2.0 UI
Exporting Playback file in IE11 does not save files
Browser and Plugin Support of Hikvision Products
Chrome or Edge Browser missing "Local" menu option
Chrome - Live view failure
Mounts and Brackets
DS-2CD2365G1-I, DS-2CD2385G1-I and DS-2CD2346G1-I installation on CB140PT and PC140
Conduit Entry Thread Size of CB
CB140PT Conduit Base Installation
HDD Brackets / Handles part numbers
How to generate and install HTTPS certificate for HikCentral
Time and Attendance Setup on HikCentral
How To Videos
How Does Account & Security Work on HikCentral Pro V2.3
Do your door panels have web GUIs?
Can you connect 3rd party card readers to Hikvision door panels?
DS-HD1 beeping when it detects motion?
How do you record HD1 for motion in the NVR?
How do you add a DS-HD1 to an NVR?
Can't connect to the DS-HD1 during setup in Hik-Connect
How far can I wire my 2-wire intercom?
What's the password for a DS-HD1?
How do you call from one indoor station to another?
Can I add IP cameras to an extension indoor station?
What channel do I plug my two-wire outdoor station into on the power distributor?
Why isn't the DS-HD1 recording my voice as well as the other person's?
Can I configure a DS-HD1/2 with a computer instead of a phone?
Where is the Encryption Key on the DS-HD2?
How do I make an outdoor station into an extension using the ivms 4200?
Can I connect 2 or more DS-KAD706-P together?
My doorbell sends notifications, but doesn't ring
Why is my chime not working?
How long should I wait to use the chime on a DS-HD1 on a new install?
I have a Hikvision HD1 / HD2. I would like to set it's current IP address as a static IP address instead of a DHCP address. How can I do this?
Can I link a DS-HD1 to an indoor station (call an indoor station)?
Getting a 'MSVR120.dll' error when launching SADP/iVMS 4200?
Why can't I see my cameras on SADP but I can see my NVR?
What is Error Code 2015 on SADP
I forgot my password for the superuser account of my IVMS-4200. How to i recover it?
How do i enable / disable pop-up alerts in IVMS-4200.
Why is SADP giving me a "device rejected" error when trying to reset my password?
Failed to get the key/Device Timed Out
Camera appears on recorder but not in the IVMS-4200
How can I view my NVR/DVR on my computer outside the network?
How do I reset my password?
Where does the user manual for IVMS-4200 reside after the application is installed? I used the default installation path.
Why am I getting error 2022 when resetting a password?
Error 2015: Others when using SADP
Where can I find my license plate images from my LPR?
How do I convert my exported footage into a more common format?
When trying to view live video or playback in IVMS-4200. I keep getting a spinning animation on the live view like the application is haning. How do I fix this?
When I uninstall the iVMS 4200 and reinstall it, why is the previous super user account still saved?
Why is the PTZ menu small and limited on IVMS-4200?
My recorder is online but there are no cameras on the main view of my IVMS 4200
Why is my IVMS-4500 mobile app no longer working?
Does the SADP software have the option to do firmware upgrades on a device?
What software do you use to view your device on a PC or MAC?
What is the application software called to view cameras on PC or MAC?
What is the difference between "name" and "username" when adding a device on IVMS-4200?
Can IVMS-4200 be used on multiple monitors?
IVMS 4200 has a loading icon in all the modules
How to fix Part of image being cropped out when full screen on IVMS-4200?
How do I create groups in the iVMS-4200?
Where are the files I downloaded from the iVMS-4200 saved?
How do I update my camera names in the iVMS-4200?
How do I know what accessories go with my camera?
How do I add multiple analog cameras to a NVR using an encoder?
Why can't I access the web interface of a smart managed switch?
Do I need to put a HDD (hard drive) in an encoder?
What is Hikvision network recommendation for deploying a decoder in regards to networking?
How do I connect a Hikvision keyboard to a HikCentral server
Does the Hik Central Professional Streaming Server require any additional licensing?
My SYS service keep starting and stopping after making changes to the hardware of the HCP server. Why?
How do i change from proxy to direct access or direct access to proxy on my HikCentral server?
Can I download the HikCentral control client from the web client?
How do I upgrade HikCentral to the latest version?
How to Create a linkage action for Alarm Input in Hikcentral Pro Web client
My HikCentral Control Client is giving me a VSM 220 error
How do I reset my HikCentral admin password?
What is the website for doing a manual activation/deactivation of HCP lisenses?
I forgot my password for the Windows Server hosting the Hik Central Professional. How do i fix this?
How do I change the client timeout settings for the Hik central Control Client?
How many streams does a Hik Central SYS server support?
How many additional streams can i get to a Hik Central system if I add a Hik Central Streaming server?
Does the Hik Central Professional Streaming Server require any additional licensing?
Can I install the Hik Central Streaming Server on the Hik Central SYS server?
How do I add persons to HikCentral?
How do I add persons to access level in HikCentral?
How do I setup an NTP server in HikCentral?
What ports are required for external access when using HCP 2.2.1?
How do I add licenses to HikCentral V2.x?
Where do you set up WAN access on HikCentral V2.x?
I have a trial license for HikCentral Professional but it doesn't appear to be compatible on Mac. Is this correct?
How many more streams can I get with a HikCentral stream server?
Where do I disable the failed login lockout in HikCentral V2.x?
Can I stop the HikCentral Web Client from auto logging out?
Can my PC handle running the HikCentral Control Client?
Where do I create roles in HikCentral V2.x?
Where do I create users in HikCentral V2.x?
An unused device is taking up a license in HikCentral, how do I free up the license?
What are the requirements for a custom audio file to import for the alarm audio?
I cannot access my cameras remotely what are some possible reasons for this?
How do i default a Hikvision IP camera?
What kind of cable does the Covert/Pinhole camera use?
How do I enable ONVIF on a Hikvision camera?
Can I add a white/black list to an LPR camera using the NVR/DVR?
Why is my camera image pink/red?
What is the difference between a "preset", a "Patrol" and a "Pattern" on a Hikvision PTZ cameras?
Why do I get video when viewing my camera by itself, but not in a group?
How do I log directly into my camera?
Should I configure my events through the camera or from my NVR/DVR?
How do i find out if a IP PTZ camera supports the patrol and/or pattern function?
Can I add analog cameras to my NVR?
How do I enable WDR/HLC/BLC on a Hikvision camera?
What can I do if my camera has water damage?
What is the difference between H.264 and H.265?
How can I switch Hikvision TVI analog cameras to a different video mode (TVI, AHD, CVI or CVBS)?
How do I get my RTSP stream?
How do I get to an analog camera's menu?
I have one of the TandenVu cameras. How do i set it up?
How do I flip my image?
How do I connect a Wi-Fi camera to Wi-Fi?
Why does my Fisheye camera keeps telling me to install Direct X?
I don't see my Smart Events, where are they?
How do I turn off the camera's light at night?
How do I stop the IR light from bleeding into my image at night?
Why is playback all black at night on my LPR camera?
Headlights are very bright at night and the LPR can’t read the license plate?
What is sensitivity in my events?
What does "Cannot connect to camera over xMP" mean?
What is the difference between rebuilding video and rebuilding all?
How do I set up a NVR/DVR to record both video and audio when logging into the recorder through the web interface.
How can I change the date and time on footage that has already been recorded?
Why does my recorder reset my date to the 1970s?
How do I configure the network settings on an NVR with two LAN ports?
Cameras disappear after a few minutes of Live View
My NVR is making a loud beeping noise.
Audible Warning is saying there is a HDD error
Why is the Hard drive light flashing red on the front of my recorder?
How do I change the menu output on a DVR/NVR via web interface?
My camera is showing 'Unsupported Stream Type'
How can I access deleted footage?
How do I add a PanoVu/Multi lens camera to a recorder?
Can more than 1 monitor connected to a recorder have mouse control?
Getting a 'resolution or bitrate has reached the limit' error when adding a camera to a recorder?
How do I change my channel names through the recorder?
How can I export video?
How can I safely upgrade firmware?
Getting an "unsupported stream type" error on the recorder for a camera?
Getting an "Input/output video standard mismatch" error on a DVR?
What recorders have virtual host?
Why isn't motion detection recording?
Why is the menu not on the correct monitor?
How do I change my resolution when my monitor is only black?
I have a Hikvision Turbo 4.0 DVR that the specs say supports "x" ammount of cameras when "Enhanced IP Mode" is turned on. How do I enablel this?
I have a Hikvision 7208HUHI-K2 Turbo 4.0 DVR with 16 IP cameras and 8 analog cameras. My analog cameras can't do any events, Why?
Where can I view my license plate pictures stored on my nvr?
Why isn't my mouse moving when connected to the recorder?
Why is the IP camera showing Network Abnormal on my NVR camera management screen?
Why is my PoC (Power over Coax) DVR not powering my analog cameras?
Why do my cameras time out after 5 minutes when using Hik-Connect?
Where do I get the Hik-Connect app for an Android phone?
Why can't I fast forward through playback on Hik-Connect?
Why is my Platform Access offline?
How to log-in to Hik-connect on iVMS-4200
How do I access my network cameras through my network video recorder using a web browser
I am receiving notifications when my app is open, why won't my phone notify me when the app is closed?
What port forwards are required for direct IP remote access?
Will defaulting my device unbind it from HikConnect?
When using the Hik connect service. What should the preferred and alternate DNS be set to?
Clipped footage or captured an image using playback in the Hik-Connect app, but can't find it?
Cannot unbind, Error Code: 102060
How do I unbind my NVR/DVR from an account I do not have access to?
How do you reset the Hik-connect account password?
What is a Verification Code/Encryption Key
Where can I find the Verification Code/Encryption Key
Why can't I hear my audio on my phone using HikConnect but i can hear it on my recorder?
Will shared users on the Hik-Connect app have access to the new cameras added to the recorder?
Can I change the camera live view order in the Hik-Connect app?
I can't see the live view of the cameras in the web browser. I keep getting a message "The stream is encrypted". How do i fix this?
How do I deleted my Hik-Connect account?
How can I reset my password to my Hik-Connect account?
I don’t remember what credentials I used to create my Hik-Connect account
How many devices can I add to a single Hik connect account?
What DNS should I use to get HikConnect online?
How do you log out of the Hik-Connect app?
I just added new cameras to an existing NVR and I don't see them on the Hik connect. Why?
Where do you change the save path for downloaded files in the web interface of a device?
Why can I see my cameras when I'm on my wifi, but not when I'm off it?
What options do I have for remote access, other than Hik-Connect?
How do I email technical support?
There was a power surge/lightning strike that cause damage to the Hikvision devices. What should I do?
My Hikvision devices are behind on firmware. What is Hikvision's stance on firmware upgrades?
Do you have an example showing the format for getting a RTSP stream from a camera?
Do you have an example showing the format for getting a HTTP sub-stream from a camera?
Do you have an example showing the format for getting a RTSP stream from a NVR/DVR?
I was told my device is out of region. Who do I contact?
I forgot my Hik Connect password. How do i reset it?
I found firmware newer than the firmware on your website, can I use it?
How do I add an Encoder to my NVR?
What SFP module can be used for fiber connection for the switches?
What encryption standard does Hikvision use for SD cards?
I cannot update camera firmware? What are some reasons why?
Why did the download fail on the web browser?
What does error code 2022 mean when I am resetting my password?
What does it mean “No Video”?
How can I calculate how much storage space I will need on a recorder?
What is the link for the camera plugin or where can I find it?
Do you have any tips regarding hard disk settings on Hikvision recorders?
How do you dewarp the HD2 doorbell camera?
What does error 2001 mean in the SADP tool?
I have installed the plugin in my internet browser for a Hikvision IP camera, but can't see the live view in the browser. What can i try to get the live view to show up?
Does hikvision have a hard drive compatibility list for its NVR/DVR/HVR products?
I don't have a computer. Can you still remote into my system?
How can I find my public IP Address?
I have a HD1/HD2 WiFi doorbell and can't get it to maintaing a reliable connection on the WiFi router whick is on the second and over 50ft. away. Whats wrong.?
Does Hik connect support internet connections over satalite?
Do you have any learning resources?
Solar Camera Configuration Guide
Fisheye Expansion with iVMS-4200
How to manually adjust ColorVu supplemental light
Why doesn't my camera have Smart Tracking?
PTZ - How to setup smart tracking in TandemVu DS-2SE7C432MW-AEB
DS-2CD6D54G1-IZS Only supports VCA on 2 lenses (2-4 or 1-3)
How to get Local Output (HMDI) working on standalone camera.
CAMERA - ONVIF Failure with newer firmware
Compatibility - 7732NXI-I4/16P/4S and DS-2CD2387G2P-LSU/SL
ECI-T24F2 in ERI-K216-P16 not records on motion
K Series DVR GUI 4.0 Database Recording Issue
DVR - Motion is picking up every little movements from any object
How to Setup HikConnect
How to Setup and Configure HybridSAN Storage DS-A71024R/440
ADT Demo Units
How do I reset my password?
Modified on: Wed, 19 Oct, 2022 at 12:55 PM