hy can't I unbind my older recorder? : Hikvision Portal

Why can't I unbind my older recorder?

Modified on: Fri, 13 Jan, 2023 at 4:12 PM

Question:

Why can't I unbind my older recorder?

Answer

Do to changes in Hikconnect older recorder typically on firmware that is/or was on a 3.x firmware can longer be unbound using the Hikconnect app and the SADP tool. The errors for the app will say 'unbinding the current device is not supported' while the SADP tool will say 'failed.' The only 2 options are: accessing the Hikconnect account that the device is primarily added to or to add the device using IP/domain..